Términos del servicio

Terms of Service

Welcome to Mellow Mystique! By visiting our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our site.

1. Overview

These Terms of Service apply to all users of the site, including browsers, customers, and others who access or use our content, services, and products.

2. Product Information

We handcraft each bracelet with care using natural stones and materials. Due to the nature of handmade products, slight variations in colour, size, or texture may occur. Product descriptions and images are provided as accurately as possible.

3. Pricing & Payment

All prices are listed in GBP and are subject to change without notice. We reserve the right to modify or discontinue products or pricing at any time. Payment must be received in full before your order is processed.

4. Orders & Availability

Orders are subject to product availability. In the rare event that an item is out of stock after you’ve ordered, we will contact you promptly to offer a refund or alternative item.

5. Shipping & Delivery

We offer standard shipping via Royal Mail or EVRI. Processing times are 2–4 business days. Delivery times may vary depending on your location. See our [Shipping Policy] for full details.

6. Returns & Refunds

Due to hygiene reasons, we do not accept returns or exchanges. Refunds are only offered for items that arrive damaged. You must notify us within 48 hours of delivery with clear photos and your order number. See our [Refund Policy] for more.

7. Personal Information

Your personal information is handled according to our [Privacy Policy]. We do not share your data with third parties without your consent, except where required by law.

8. Prohibited Use

You may not use our site or products for any unlawful, abusive, or harmful purposes. We reserve the right to terminate services or cancel orders at our discretion.

9. Intellectual Property

All content on this site—including product descriptions, images, branding, and designs—is the property of Mellow Mystique and may not be copied, reproduced, or used without written permission.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. It is your responsibility to review this page periodically. Continued use of the site following changes means you accept those changes.